Item Coversheet
City of Independence
AGENDA ITEM COVER SHEET

Agenda Title:

Utility Billing Audit Report
Executive Summary:

The City Council will hear a presentation from Verbal Blakey, Vice President of BHMG Engineers, Inc., regarding the findings of an independent outside audit authorized by the City to review problems and  customer concerns related to the conversion to a new utility billing system. 

Background:

Last May, the City went "live" with a new utility billing system to replace the 30 year old legacy system.  Immediately after the conversion, we began to receive calls from a significant number of customers who reported higher than normal utility bills. While City staff worked diligently to assist customers and internally investigate the reasons for the higher bills, it became apparent that an independent outside audit was warranted.  In August, the City authorized BHMG Engineers, Inc. to conduct an audit to review problems and customer concerns related to the conversion to the new utility billing system.  BHMG has completed the audit, and Vice President Verbal Blakey will appear before the City Council at the 9/24/18 Study Session to report her findings.


Department:          Contact Person:          Mark Randall


REVIEWERS:
DepartmentAction
City Managers OfficeApproved
City Clerk DepartmentApproved
City Managers OfficeApproved
City Clerk DepartmentApproved

Council Action:          Council Action:         

ATTACHMENTS:
DescriptionType
PresentationPresentation
ReportBackup Material