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City of Independence
AGENDA ITEM COVER SHEET

Agenda Title:

Performance Measures Dashboard: 4th Quarter Update and Year-End Summary
Executive Summary:

Kristen Ayers will present the 4th quarter updates to the performance measures dashboard, highlighting areas of interest for goals that have been met, and those goals that the City is making progress toward. There will also be a summary for the year of measures that have exceeded their goals, and those that need improvement.
Background:

The performance measures dashboard is built around the Independence for All Strategic Plan. There are specific measures for each of the four goals, and the purpose of these goals is to help us determine if the strategies we are using are helping us reach the objectives laid out in this plan.

Highlights from the 4th quarter dashboard include:

Wins:

  • Number of Rental Ready Inspections Completed 
  • Voluntary Code Enforcement Compliance
  • Percentage of Storm Structures Inspected

Needs Improvement:

  • Average Answer Time for Calls to the Utility Customer Service Center

Year-End Summary:

  • Yearly Goals Met: Single Family Building Permits, Median Household Income, Number of Dangerous Buildings Demolished
  • Goals Met Every Quarter: Communication, Drinking Water Samples, Code Enforcement Response Times, Water Main Breaks Response Times
  • Improved Over the Year: Animal Services Hold Overs, Calls to Utility Customer Service Center, Pothole Service Requests
  • Needs Improvement: Fire Department Response Times, Police Department Response Times, Sanitary Sewer System Cleaning


Department:          CMOContact Person:          Kristen Ayers


REVIEWERS:
DepartmentAction
City Managers OfficeApproved
City Clerk DepartmentApproved
City Managers OfficeApproved
City Clerk DepartmentApproved

Council Action:          Council Action:         

ATTACHMENTS:
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